Summary

15+ years experience scaling cross-functional product organizations through exceptional program leadership and operational expertise. Passionate about design, building community, and mentorship.

Education

Cal State Fullerton
B.A. Communications
B.A. Art History

Skills

UX initiatives
customer centric studies, research immersions, design critiques, usability studies

Product operations product roadmapping, vision and portfolio planning, XFN reviews

Leadership operations org strategy, leadership summits, bench planning

Business operations resource forecasting and management

People & culture
career development, mentorship and coaching programs, employee resource group leadership

Experience

Meta | Design Program Manager, WhatsApp (December 2025 - Present)

• Lead operational strategy and rhythms for the WhatsApp GenAI pillar, driving the execution of high-stakes experiences and improvements to WhatsApp Business App

• Develop systematic frameworks to navigate high-ambiguity, compressed product lifecycles, bridging the gap between rapid iteration and high-craft, user-centric execution

• Streamline cross-functional collaboration, partnering with engineering and product management directors to drive cadenced planning across the product development lifecycle (including roadmapping and execution planning)

• Managed organizational risk and resource allocation, proactively identifying bottlenecks and resolving complex dependencies to ensure on-time delivery of global product launches

• Drive design craft and alignment through high-velocity XFN forums to review prototypes and weigh trade-offs, successfully unblocking technical and design hurdles without the friction of traditional review gates

Google | Senior Staff UX Program Manager (April 2024 - August 2025)

• Managed a high-performing team of 4 UX Program Managers to ensure the efficient and successful output of the Gemini UX modeling organization, directly impacting Gemini model response quality through strategic planning and program oversight

• Served as the business lead to the Senior Director of Gemini Model UX, effectively scaling leadership capacity, accelerating key decisions, and streamlining leadership team collaboration

• Led program execution for high-profile product initiatives, successfully guiding cross-functional teams to meet model quality launch criteria for products including Gemini Live and Imagen

• Championed core operational initiatives that improved Gemini app safety and transparency, including the development and publication of Gemini app principles and the implementation of new safety standards across all model outputs (including documentation and vendor training strategies)

• Drove adoption of new AI methodologies across Google UX, leading cross-company education roadshows and workshops to advance key AI-centric goals (OKRs)

Meta | Design Program Manager (June 2017 - March 2024)

• Spearheaded UX Quality programs for Facebook Ads & Business Products, establishing mandatory UX standards and design-led "Connective Tissue" frameworks for global product teams.

• Built multiple, cross-company mentorship and bridge-building programs, scaling the initiatives to hundreds of participants to improve designer retention and organizational culture.

• Operationalized the "Ads Quality" mission, partnering with the VP of Design to mandate UX health metrics and align executive leadership on long-term product roadmaps.

• Directed end-to-end design operations for diverse product areas including Monetization, SMB, and Commerce, managing stakeholder expectations across highly matrixed environments

Fitbit | Interactive Program Manager (June 2016 - June 2017)

• Led end-to-end design operations for the post-acquisition Fitstar-to-Fitbit brand overhaul (Fitbit Coach), successfully managing the production and global localization of thousands of new instructional exercise videos and workouts

• Served as operations lead for high-stakes, multi-device product integration, coordinating UI design, multi-device engineering, and marketing to achieve a successful, on-time launch at the Consumer Electronics Show (CES).

• Drove a cross-functional communication and escalation strategy, providing executive clarity on project health, critical risks, and dependencies to VPs and Directors across Product and Engineering

• Spearheaded the end-to-end external talent lifecycle, managing dozens of vendors and talent across sourcing, contract negotiation, compliance, and scope management to ensure continuous program execution

Livefyre by Adobe | Senior Project Manager (January 2014 - May 2016)

• Orchestrated complex cross-functional operations major feature launches and strategic marketing campaigns, ensuring timely delivery of all development milestones and accelerating time-to-market.

• Streamlined cross-functional collaboration by developing and deploying a centralized framework and administering core system tools (e.g., Jira, Asana)

• Drove product adoption and increased sales opportunities by serving as a strategic consultant to clients, providing tailored solutions and delivering customer success training to 100+ external partners

Fluid | Project Manager (October 2012 - January 2014)

• Partner with leadership and clients to drive planning and execution for web development, product integration, and interactive projects

530MediaLab | Project Manager (September 2011 - October 2012)

• Lead the planning, design, and execution of various e-commerce and digital marketing efforts